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Thread Statistics | Show CCP posts - 10 post(s) |
I obay
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Posted - 2006.01.09 09:58:00 -
[1]
5th question :D
i did start the ask a question sequance and everything went oke so in the end i get a e-mail from support saying that the e-mail adress on the account is changed to the 1 i wanted.
i try request a new password for that account with the new e-mail and it says error account name and e-mail dont match
so i updated my question again to fix it still dint hear anythin .. not even a automated mail.
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I obay
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Posted - 2006.01.09 10:10:00 -
[2]
well my point is dont send the e-mail out that u can retrieve ure password and then that ppl get the error that the account and e-mail dont match cuz i was realy happy for the couple seconds it lasted...
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I obay
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Posted - 2006.01.09 10:22:00 -
[3]
ah oke nothing said there then still doesnt explain why my e-mail doesnt work while they said it should 
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I obay
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Posted - 2006.01.09 13:21:00 -
[4]
 Originally by: Eris Discordia
Originally by: Heritor
Quote:
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Reset password emails should now arrive instantly.
If my password has been changed how can I log in to change the password ??
What do you mean...please clarify !!!!!!!!!!!!!!!!!!
If your password has been changed and your e-mail address doesn't match the one in the account management files you get an error message saying it doesn't match.
Then you can go here and ask people to update the e-mail address on your account. They will ask some questions to verify you are the owner of the account though, these questions include the last 6 digits of a creditcard and a bit more ( if you used one).
This will update the e-mail address that is listed under your account information.
Here you can manually ask for a new password if that has been reset or you have forgotten it. You see your e-mail address is required to have it sent to you. If the system says your e-mail address doesn't match your account name then please reread my post from the top.
If you have further questions feel free to ask them here as I assume many others will have the same problem.
Dont worry though all will be fine 
like i stated above alrdy ive done all this and i even got a conformation from customer support yesterday 18.00 that the email has been changed BUT when i try to retreive password it says account name and e-mail aint a match
how can this happen since i got a e-mail confirming u guys changed the email on the account .
im starting to get realy paranoid now
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I obay
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Posted - 2006.01.09 21:03:00 -
[5]
Edited by: I obay on 09/01/2006 21:03:56
Originally by: Scipio Magnus
Edited by: Scipio Magnus on 09/01/2006 17:05:48
one more time....
I have been inactive since Friday. I have two accounts this one of course and my main account, the first account I created.
I was unable to get my password, because, when I initally registered that account, it was under a different e-mail. I followed the process of "ask a question"
In the last 3 days I have recieved only 2 GM responses. One asked me to verify my ID, the other told me that my secondary account, this account was registered to the proper e-mail address....gee, thanks.
PLEASE, is it possible for me to get a contact number, or set up a one on one, human conversation with someone, anyone, at CCP who can just help me get this resolved. I'm prepared to answer whatever questions you need to verify my ID(again!) and my current e-mail so that I can get my account back online.
I've gone 40+ hours without training a skill, and I'm still paying on this account, thanks to a mistake in your database security.
I've been patient and tried to remain calm but now I'm really starting to get angry. I've been a loyal customer, and I want to know what CCP intends to do to make this right with me?
Am I being out of line, or am I asking for too much?
Please restore my faith and help me get this resolved.
Thank you.
mine is even better
Response ([GM]Ender) - 01/08/2006 06:27 PM
Hi,
The email addresses have now been changed.
Please request for the new password to be sent to you by going to the following link .....
Note that it may take a few hours for the email to be sent to you as there is currently heavy load on our mailserver.
so happy as a baby i click the link and press send and woot do i see??
ERROR:
The entered username or e-mail is incorrect, no match found.
and no no typo's or woot so ever tryed it all
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I obay
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Posted - 2006.01.10 00:07:00 -
[6]
i feel ure pain m8
how hard can it be
change e-mail > then send a mail u can retreive password
instead of
send email u can retrieve ure password >> and dont change the e-mail on the account so damn frustrating
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I obay
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Posted - 2006.01.10 09:00:00 -
[7]
day 5 and stil counting...
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I obay
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Posted - 2006.01.10 13:13:00 -
[8]
Originally by: Par'Gellen
I'm all sorted now. Thanks GM's!
gratz m8
could u do the same fast solution wit 060106-001562 aswell please :D
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I obay
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Posted - 2006.01.10 14:49:00 -
[9]
Originally by: D2O Ligh****er
Bugger thought I'd been lucky but it appears as though one of my accounts has been hacked overnight. sent and email to ccp fingerscrossed ill be back online soon.
sorry to hear that .... expect to w8 5 days or longer
and keep ya fingers crossed
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I obay
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Posted - 2006.01.10 21:11:00 -
[10]
im getting sick and tired of this bull**** all we hear is that things will be oke ..... well i had a few days off but waisted now since i kept checking my e-mail every frikking 5 minutes.
it has been more than 5 days now and im willing to bed i wont get any reply on nr. 060106-001562 tonite so that wil make frikking 6 days!!
its defenetly not funny anymore especialy if they have *changed* the e-mail alrdy like i stated above
yeah right ccp will sort this out soonÖ...
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I obay
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Posted - 2006.01.11 09:01:00 -
[11]
Originally by: Archbishop
Two of my four accounts were "reset" originally. They were the two old beta ones the newer ones were fine.
One of them I did get an email on. The other I did not and have no idea what the email was I used in 2003 to set it up.
Anyway I filed the petition and did get an email back asking for life story. I sent it in and GM sent back "we've changed the email to your current one please use forgot password function to get new password".
Problem is the email still shows as "not matching" when I type it in the forgot password box. Apparently it wasn't switched like the GM said.
So I replied it wasn't working. That was Sunday so I figure Wed or Thurs to get a response. Hopefully by then.
Archie
so it dint happen only to me ....
day 6 and still waiting
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I obay
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Posted - 2006.01.11 09:23:00 -
[12]
Originally by: UGWidowmaker
i hope ccp put this topic in front of all the patch petitions... i thought your petition system had enough to do... now patch OMFG... fix your logged out customers ccp.. i just went to corp had all my acounts to loose rights.. and gave my **** to corp... ready to call the bank i am now :) 2 days ccp and u loose my acounts i cant be bothered with this, and why i say this is because i like the game you made. but your customer servic is the worst i have ever tried... i know that my small acounts will do no harm for you to loose but thats the only way i can really tell how unsatisfied i am with this whole situation.. so if u **** up one more weekend for me to play. why even bother then ?!?!? i will make a forum topic stating how many people that are ready to cancel this GREAT game.. cause it really is, and its not easy to leave..
nah trust me it will be fixed in about 6 ftikking more days
and ure right its not easy to leave its a good game but also remember that u have invested (me 2 years) in an account ....
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I obay
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Posted - 2006.01.11 09:35:00 -
[13]
i also think ccp is running out of excuses like real FAST since no1 from ccp respond on this topic anymore
or give any intel on how far they are to let us know how far they are and make a little calculation for ourselves
but nooo ccp keeps us in the dark.....
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I obay
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Posted - 2006.01.11 10:27:00 -
[14]
hereby i offer myself to ccp and want to take the first dev spot that comes open!!!!
so i went through all the items of ask a question etcetc.
got a update from ccp that my e-mail changed (on sunday)
tried like a 100 times but kept getting error account and e-mail dont match.
so i update the petition with that particular information
so after 2 1/2 days i get this reply
Response ([GM]Zworm) 01/11/2006 10:07 AM
Hi martijn,
Thank you for the swift reply.
Please send us the e-mail address and last six digits in the card used to register this account and the cd-key. We will look into this further when we hear from you again, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
The EVE Online Customer Support Team
HOW ABOUT SCROLLING DOWN !!!!!!!!
ffs
no wonder it takes so frikking long
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I obay
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Posted - 2006.01.11 10:50:00 -
[15]
Edited by: I obay on 11/01/2006 10:51:48
Edited by: I obay on 11/01/2006 10:50:47
i even got a better resonse now >>>>> he thinks im not the rightfull owner of the account!!!!!
common ...
Response ([GM]Zworm) - 01/11/2006 10:22 AM
Hi martijn,
Thanks for the swift reply.
You have not sent us all the required information. Where did you get this account, it seems that you are not the original user, who registered this account. Please tell me if you bought this account recently and then where you bought it, thank you.
while another1 send me this 1 ( earlier)
Response ([GM]Ender) - 01/08/2006 06:27 PM
Hi,
The email addresses have now been changed.
Please request for the new password to be sent to you by going to the following link
but he dint change the e-mail
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I obay
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Posted - 2006.01.11 11:00:00 -
[16]
Response ([GM]Zworm) - 01/11/2006 10:50 AM
Hi martijn,
Thanks for the swift reply.
I'm sorry but as I understand this you have breached the EULA by taking over a used account belonging to someone else. Therefore I cannot give you access to the account. I can only recommend that your friend, the original owner of the account transfers the main character to a new account, created by you. Please let us know if you have further questions or trouble, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
**** u i recently got the account and how bout not having cash to xfer the character so basicly u telling i lost a 22 mil skill;point character due to U GUYS recetting the passwords
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I obay
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Posted - 2006.01.11 11:37:00 -
[17]
Originally by: Avon
Originally by: I obay
Response ([GM]Zworm) - 01/11/2006 10:50 AM
Hi martijn,
Thanks for the swift reply.
I'm sorry but as I understand this you have breached the EULA by taking over a used account belonging to someone else. Therefore I cannot give you access to the account. I can only recommend that your friend, the original owner of the account transfers the main character to a new account, created by you. Please let us know if you have further questions or trouble, thank you.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
**** u i recently got the account and how bout not having cash to xfer the character so basicly u telling i lost a 22 mil skill;point character due to U GUYS recetting the passwords
No, you lost it because you breached the EULA.
i bought the account for a fee from my friend who quitted eve. and the first charge has been made on my credit card alrdy so i am the owner of the account i payed to play and i payed to be helped at a problem it is my ( and all of ure money) that pay the paychecks of ccp
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I obay
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Posted - 2006.01.11 11:53:00 -
[18]
yeah to bad i found that out now
so sure gimme the aco**** back and ill xfer the character how bout that
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I obay
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Posted - 2006.01.11 11:56:00 -
[19]
ohw yeah and in 5 days they gonna charger for that account again ON MY CREDIT CARD
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I obay
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Posted - 2006.01.11 12:01:00 -
[20]
yeah seems so thx
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